Your experience matters to us

At Medicana Winchester, we are committed to providing the highest standard of care and making every patient’s experience a positive one.

We value hearing from our patients. Your feedback helps us understand what we’re doing well, where we can do better and how we can continue to improve the care and experience we provide.

If there is something you would like to bring to our attention, whether it is a concern about your experience or a formal complaint, our team is here to listen and support you.

Share your feedback with us

If you would like to raise a concern or make a formal complaint, please contact our team at:

complaints@medicana.co.uk

Please include your name, contact details and any relevant information about your experience, such as the date of your appointment and the service or department involved. This will help us understand your feedback and ensure it reaches the right member of our team.

If you are contacting us on behalf of another patient, we may need to obtain their consent before discussing details relating to their care.

What happens next?

We will take the time to listen, understand your experience and review the circumstances carefully. Your feedback will be handled sensitively and confidentially, and we will keep you informed as we work towards a response.

Most importantly, sharing a concern with us will never affect the care or treatment you receive.

Every piece of feedback gives us an opportunity to learn, improve and continue delivering the standard of care our patients deserve.